Great support shouldn't require
a big team.
We're building the AI support agent we wish existed when we ran our own online stores.
Our mission
Small e-commerce merchants are the backbone of online retail. They pour everything into their products, their brand, and their customers. But when the orders start rolling in, support becomes a full-time job on top of everything else.
Osie exists to give every online store the kind of customer support that used to require a dedicated team. Instant answers to order questions. Hassle-free returns. Product recommendations that actually help. All handled by an AI agent that knows your store inside out.
We started with WooCommerce because that's where millions of independent merchants run their businesses. Our goal is simple: let you focus on growing your store while Osie keeps your customers happy.
What we believe
Merchants first
Every decision we make starts with: does this help a small store owner save time or serve their customers better?
Honest AI
Osie tells customers when it doesn't know something and escalates to you. No hallucinated tracking numbers, no made-up policies.
Your data is yours
We process your store data to power support. We never sell it, train on it, or share it. Period.
Simple by default
If it takes more than 10 minutes to set up, we haven't done our job. Complexity is our problem to solve, not yours.
Ready to give your customers better support?
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